Useful Information

Privacy Policy

 

 


 

Fiteo Limited treats your privacy with great concern and aims to be GDPR compliant as per stated below.

 

SECTION 1 - What data does Fiteo collect?

 

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, phone number and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

 

 

SECTION 2 - What does Fiteo do with my data?

 

Your email address is used to create your unique Fiteo account, and for all communication between yourself and Fiteo.

Details like your name, address, phone number and email address we share with 3rd part companies, like courier companies or order management system. This is necessary to fulfill your order.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 3 - How long does Fiteo keep my data?

 

Data collected by Fiteo is retained for as long as is necessary and required by law however you have a right to "be forgotten" or anonymised.

 

 

SECTION 4 - How can I ask Fiteo to forget about me?

 

You have a right to ask to "be forgotten" or to have any data which is incorrect corrected.

In some cases we will temporarily not be able to forget you - such as if we are still fulfilling an order to you - however once this is complete we should be able to delete/anonymise any data held.

We anonymise data where we have a compliance reason to keep a record of the order - but have received a valid request from you to delete your data.

If you want to be forgotten or have any questions please contact customer service.or use form available under your account settings.

 

SECTION 5 - Third-Party Policies

 

We may sometimes share your details with the following third parties to supply products AND/OR services to you on our behalf. These may include payment processing and delivery. In some cases, those third parties may require access to some or all of your personal data that we hold.

- Courier companies (DPD, Parcel Force, Tuffnells, Hermes, Royal Mail)

- Order management system

- Payment gateways – PayZone, PayPal

 

 

SECTION 6 - How can I raise a complaint, ask about what data Fiteo holds, or ask for my data to be erased?

 

If you would like to talk to us about how Fiteo handles your privacy and data, please contact info@fiteo.co.uk

You can also request all informations using My GDPR / Privacy Tools​ in account settings​.

 

 

SECTION 7 - What about Cookies?

 

This website uses cookies to ensure you get the best experience on our website.

 

 

 

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